Aloha Christy,
Thank you for reaching out, and I completely understand your frustration regarding the transit time. Waiting over two weeks for an order is certainly disappointing, and we appreciate the opportunity to clarify.
For this order, USPS Ground Economy (Ground Advantage) was selected at checkout. As noted on our product pages and shipping selection screen, orders ship directly out of our fulfillment facility here in Hawaiʻi, and economy transit to the mainland typically takes 10 to 14+ days as shipments travel across the Pacific Ocean. Faster alternatives, such as Priority Mail or UPS, are available during checkout for customers needing time-sensitive delivery.
We take pride in getting our orders packed and out the door quickly—yours was processed and handed off to the postal service within just two hours of your order. Unfortunately, once a package is picked up by USPS, we have no control over, insight into, or authority over their routing, sorting speeds, or delivery network.
I checked your tracking and your package is currently scheduled to deliver today. If you have any further questions once it arrives, please don't hesitate to let us know.
Mahalo