Aloha Daniel,
Weʻre so sorry to hear about your experience and learn that one of the bracelets you received was the wrong size. Not sure what review you read that states we donʻt do exchanges and return but Iʻm happy to share that itʻs completely false. And if weʻre given the opportunity, we can easily fix this for you. Hereʻs two ways, 1. visit the website, scroll to the bottom and click 'Returns and Exchange Policy.' At the bottom of the page is a self-service link to arrange for the exchange, OR 2. we have a dedicated support email, feel free to reach out to support@koawoodranch.com and we can guide next steps. Either way weʻre here to help. In the meantime, weʻll review this with the distribution team who unintentionally sent you the wrong size and ensure this doesnʻt happen again. We appreciate the feedback.
Mahalo