Thank you for reaching out and sharing your feedback regarding your order. We're genuinely sorry to hear that the frame didn't fully meet your expectations upon arrival.
We understand your concern about the frame's covering. Our product description uses the term "acrylic glazing," not "glass" which is a lightweight, shatter-resistant alternative standardly used in framing for safety during shipping and display. We do apologize if the nature of this material wasn't perfectly clear beforehand.
We absolutely want you to be satisfied. We offer a 30-day return policy if the frame isn't suitable for your needs. You are welcome to return it in its original condition for a full refund. You can find our full return policy and instructions on our website, under Refund Policy.
Mahalo