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FAQ

About the Store

What is your privacy policy?

All information from either the physical or online retail store is never shared with any third party.

Where is your physical store located?

Our brick and mortar retail shop is located in the historic town of Honokaa. The address is: 45-3599 Mamane St., Honokaa, Hawaii 96727

Where does the Koa you use come from?

Most of our products are made from Koa harvested on our ranch as part of the conservation efforts to bring back the forest. In some cases, we can't prepare the wood in the proper form needed to produce certain products (e.g. watches), so we source the wood in the form we need from neighboring providers. All wood is Big Island sourced and taken only from dead or fallen trees.

 

About the Ranch

Where is the KoaWood Ranch and Koa conservation located?

The actual ranch is located on the Hamakua coast of Hawaii's Big Island, KoaWood Ranch sits on the Mauna Kea overlooking the Pacific Ocean. It is located within the historic Kukaiau Ranch in Paauilo.

Do you host visitors or tours at the ranch site?

Unfortunately we do not yet have the infrastructure to accommodate visitors and offer tours. However, as the operation continues to grow and develop, we hope to do so. If you're interested, sign up for our newsletter and I promise you'll be the first to know about it.

 

Shipping

Our aim is to offer you the best value in shipping cost and delivery time.

We use USPS for all online purchases. We will pack and prepare your shipment within 24 hours of receiving your order. Once your package is packed and a shipping label is produced, you will receive an email confirming that your order has been shipped and USPS tracking number for your convenience.

Barring any unforeseen delivery issues, USPS shipments usually takes between 3 and 5 days to arrive at their destination.

My order hasn't arrived.

Check your order confirmation email for the tracking number. If that doesn't work, send us an email, tell us what you ordered and your order number, and we'll help you out.

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